ABOUT THE ROLE:

As the Hospitality Services Manager, you will manage the overall operations of the Hospitality team, ensuring compliance with legislation, infection control policies, and our strategic objectives. Through your leadership, you will inspire and empower your team to deliver exceptional catering and laundry services, working collaboratively to enhance the quality of services across SwanCare.

Key Responsibilities:

• Oversee the safe, efficient, and high-quality delivery of food and laundry services across our residential care facilities, cafes, catering services, and the village meals program, ensuring compliance with the Food Safety Plan, relevant HACCP standards, and SwanCare’s policies and procedures.
• Collaborate with Chefs, Dietitians, Care Services Managers and Older People to offer nutritious and diverse meals tailored to individual dietary needs, allergies, and preferences. 
• Review, develop and implement hospitality service models, budgets and rosters to ensure optimal operational efficiency and effectiveness.
• Foster a respectful, positive and team-oriented environment that is unwavering when it comes to quality and customer service.
• Contribute to shaping the strategic direction of the Hospitality Services team.
• Lead continuous improvement initiatives to enhance the Older People’s experience.

For more information, please view the Job Description here.

WHY WORK FOR US?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be.  Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find!

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer

WHAT WE WILL OFFER YOU:

• Being a not-for-profit organisation, you will have access to attractive salary options, increasing your take home pay!
• Be part of an award winning reward and recognition program.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym membership and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.